terms & conditions

Thank you for choosing to work with Social Status! 

By working with Social Status, you agree to the following Terms and Conditions. When purchasing subscription-based packages, you will be directed to agree to


You = The Customer

SM = Social Media

Social Status = the entire Social Status team


Last Update: September 30, 2021

These Terms and Conditions apply to all Discovery Calls, one-time products, and services purchased from Social Status. 


Discovery Calls: 

Discovery Calls are 15 minutes in length and give you a chance to learn about how Social Status can help your business thrive on social media. In these short sessions, we will briefly discuss your business and learn which services Social Status provides would best suit your business. We want you to succeed in social media marketing, and these calls give us a chance to discover which service would be best for you.

Specific questions pertaining to strategy or troubleshooting your business concerns are not included in Discovery Calls. You are encouraged to reserve an hour-long appointment for those types of concerns.


Product Based: 

When purchasing products from Social Status, you will receive the contents of your purchase within 48 hours of the next business day. If a purchase was made on Saturday, you may not receive your products until Tuesday. Product delivery is done in various ways such as Google Drive, email or DropBox. 

Social Media Audit - Internal:

The Internal Audit allows for up to 10 hours of time to complete. This can be a timely process so it will not be rushed. There is a minimum timeline estimate of 30 days upon purchase to complete unless otherwise communicated. This timeline may increase if the onboarding steps are not completed. This means that if you fail to book an onboarding call and provide access to the necessary accounts, fail to provide all marketing content requested, fail to provide any details needed, etc. there may be a delay past the 30 days. It is the Client’s responsibility to schedule the onboarding call, participate in the overview call, and provide access and all the necessary content to complete the audit to its full potential. Social Status will use their expert discretion when updating bios and content. If it is good as is, there may be no changes made. The accounts that are included in the setup are Facebook, Business Manager, Facebook Pixel, Instagram, YouTube, Google My Business, and TikTok. Any other accounts may incur an additional charge. '

Social Media Audit - External:

The External Audit is just that, external. No access to accounts is needed. Social Status will go through your Facebook profile, Instagram, YouTube Channel, Google My Business listing, and TikTok and provide feedback and suggested changes externally. The process for the Internal Audit varies based on your completion of the Onboarding steps. It is your responsibility to provide all the necessary marketing content and details for Social Status to complete the Audit in a timely manner.


Quarterly Social Media Packages:

The Quarterly Social Media Packages may be purchased before the product is available. This means that we are working hard to perfect our packages for you and the contents will be released to you at staggered dates within a fair time frame to allow for you or your team to take action with the contents. You may receive the contents of these packages in various ways such as Google Drive, email, or DropBox, depending on the size of the files. 

Ready to Read Wellness Facebook Ads:

If you purchase the Ready to Read Wellness Ad Campaigns, you agree to these Terms & Conditions. You will receive an email to initiate the Onboarding Process. It is your responsibility to book your Onboarding call before you will receive your first script. Failure to schedule your onboarding call will delay services, and no refund will be granted for any delay. Work will not begin, nor will any scripts be sent until your Onboarding call is complete. We will send 2 reminder emails to schedule your call, and your subscription for services will remain active during this time. 

Done for You Social Media Management:

If you purchase Done for You Social Media Management, you agree to these Terms & Conditions. You will receive an email to initiate the Onboarding Process. It is your responsibility to book your Onboarding call to begin your SM services. Failure to schedule your onboarding call will delay services, and no refund will be granted for any delay. Work will not begin on your accounts until your Onboarding call is complete. Delays in the Onboarding call will result in delays for your SM audit, and content creation. We will send 2 reminder emails to schedule your call, and your subscription for services will remain active during this time. 

All Custom Ad Campaigns:

If you purchase ANY custom Ad Campaigns, you agree to these Terms & Conditions. You will receive an email to initiate the Onboarding Process. It is your responsibility to book your Onboarding call before we can get started. Failure to schedule your onboarding call will delay services, and no refund will be granted for any delay. Work will not begin until your Onboarding call is complete. We will send 2 reminder emails to schedule your call, and your subscription for services will remain active during this time. 


Appointment Based Services: 

The maximum time frame allowance for appointments is dependent upon the appointment, service or product purchased and this time will not be exceeded. The time we have together is valuable, so we may have to prioritize your questions in order to maximize our efforts.

Should your concerns not require the full time that we’ve allotted together, the remaining minutes will not roll over to another appointment. Perhaps we’re able to fix your problem in a short amount of time, meaning you can get back to business quickly with the confidence that your SM wiz has it all handled for you!

No refunds will be issued for time unused in a session and additional services will not be offered in lieu of unused time. 

Services may require an appointment time where you will be required to attend via computer a computer using Zoom. Appointments will not be completed via cell phone as we need to have access to the screen share feature from a desktop to properly troubleshoot problems or to fully assist and provide guidance. Customers must adhere to the schedule and appointments available on the Social Status calendar, there will be no exceptions if your calendar doesn’t work with the times available. 


Appointment Cancellation & No-Show Policy:

You can cancel your appointment up to 4 hours prior to your scheduled appointment. If you need to cancel your appointment within the 4 hours prior to your scheduled appointment please email hello@socialstatus.ca to cancel your appointment and we will send you a new link to reschedule your appointment or we will manually schedule your next appointment. If you reschedule your appointment more than 2 times within that 4-hour time frame, your appointment will be canceled and refunds will not be offered.  

Our time is valuable and we ask that you respect our time as we do yours. No-shows are not tolerated or appreciated. We will not accept appointment requests from anyone that has failed to show for 2 or more appointments. No refunds will be issued for any services paid. 

Arriving late to an appointment will reduce the amount of time we have together. Should you arrive more than 10 minutes late, we consider the appointment a no-show and you can reschedule for another time.

Account Safety

We do our best to keep our accounts and your accounts safe and secure. Please be mindful and respectful of these guidelines while working with us:

  • If you ever get a suspicious email from a social media platform (ex. Facebook) saying your account is at risk, ignore it, it’s likely spam. Do not click on it. If you need clarification, forward it to us and we’ll be able to identify some clear spam indicators.

  • Meta is cracking down on licenced music. We require your account to be a business account to work with us to schedule content and collect analytics, but unfortunately, that means that the sound selection for Reels isn’t optimal. Regardless if you have a music licence for your studio music, social media is a completely different game and music used in the background or overlayed in videos and Reels will likely be flagged. We will not be held responsible for the content you shared with us that violates these licences and rules from Meta.

  • Do not post shady shit, or advertise with Meta using illegal, discriminatory, political or offensive content. This will get all users associated with your pages flagged. If you ever need guidance on what’s acceptable, please ask.

  • Videos shared with sounds from TikTok videos will either not be posted by us or they will be posted but we will not be held responsible for any problems or issues that arise because of it.

  • If we suspect unusual activity that could put our accounts at risk, we will remove ourselves from your pages and cancel all subscriptions. No refunds will be given for any incomplete projects.

  • Upon cancellation, we will remove ourselves from your Business Manager and any other accounts including but not limited to all Meta accounts, ad accounts, Google, and websites within 30 days.

Yogapreneur Collective Clause:

Yogapreneur Collective (YC) Members:

Social Status collaborates with the Yogapreneur Collective as an official YC Expert. If you are a current member of the Yogapreneur Collective you may be eligible for special rates.

Yogapreneur Collective cancellation policies:

  • If you cancel your YC Membership within 6 months of starting a subscription service with Social Status, your rate may increase to the full market value. After 6 months of subscription services with Social Status and in the YC, your rate will lock into a ‘loyalty’ rate and your rate will not change unless canceled.

  • This rate is exclusive to YC members only.

  • Current market value rates (both standard rates and YC rates) are subject to change without notice, and previously offered rates will not be honoured.

Subscription Product Cancellation Policy:

Social Media Management:

You must give us 30 days (from the day of payment) notice by filling out this cancellation form to cancel services. Our team plans your content in advance, and we may have content pre-scheduled 2-4 weeks in advance. Cancellations will be processed when we receive the cancellation form. Once received, we will cancel your subscription payment on our end. You will receive a confirmation email once your cancellation has been processed, with the details of when your last auto-pay will be and when your content will discontinue.

R2R Wellness Campaigns:

You may cancel services at any time. It is solely your responsibility to cancel your subscription. There is a cancellation link on all payment receipts. Refunds will not be given once scripts have been sent. No exceptions. If you’d like to request cancellation, you can send us an email to adgoodies@socialstatus.ca. We require a minimum of 72 hours’ notice before the date of your renewal. Any services or campaigns that are currently in the works will be completed but no new activity or services will be rendered after cancellation. 

Upon cancellation, all ad campaigns will remain ON, to continue as ongoing and it is your responsibility to turn these ads off. You may request in writing upon cancellation to have Social Status set an end date on any existing ad campaigns. We will not check in or monitor any ads after cancellation.

Quarterly Subscription to Post Packs:

This is a minimum commitment of 2 Quarterly Packs for a total of 6 months’ worth of content (2 cycles, billed a total of $700 USD) you may self-cancel at any time or you can email* hello@socialstatus.ca with the subject line: CANCEL MEMBERSHIP PLEASE. Please include a reason for cancellation and any feedback for our team. *Note: We require 72 hours’ notice before the date of your renewal for all cancellations.